A decorative banner with a purple background featuring a gold crescent moon and various purple and gold stars, with the text "If the Moon could answer back" in purple script.

🌟 Orders & Processing

How long does it take to prepare my order?
We usually prepare and ship your treasures within 3–5 business days. Each parcel is wrapped with care before it begins its journey.

Can I cancel or change my order?
Orders can be adjusted or canceled if they haven’t been shipped yet. Please reach out to us as soon as possible.

🌟 Shipping & Delivery

Where do you ship?
We currently ship to Lithuania, the EU, and the United Kingdom.

How long will delivery take?

Lithuania: 2–3 business days
Europe (EU): usually 1–2 weeks
United Kingdom: 1–3 weeks (customs fees may apply)

(During Christmas or other important holidays, shipping may take longer.)

Do you provide tracking?

Where available, yes. A tracking number will let you follow your parcel’s path through the stars.

We always aim to deliver within the times listed above — and in any case no later than 30 days after your order.

🌟 Mystery Book Boxes

When are Mystery Book Boxes shipped?
They are shipped on the 20th of each month.

When do orders open and close?
Orders open on the 1st day of each month and close on the 15th. After that, we begin preparing the boxes to ship under the moonlight. 🌙✨

Is shipping included in the price?
For customers in Lithuania, yes — the final price of the Mystery Book Box already includes shipping. ✨
For customers outside Lithuania, shipping costs will be calculated at checkout.

🌟 Returns & Exchanges

Every order is prepared with love and care under moonlight. ✨

If your order arrives damaged or defective, please contact us right away — we’ll happily replace it or issue a refund. Return shipping in this case is on us.

For all other orders, EU customers have a 14-day return period after receiving their parcel. Please note:

Items must be returned in their original condition.
Return shipping costs are the responsibility of the customer (unless the item arrived damaged or incorrect).
Refunds will be issued within 14 days of us receiving the returned item.

Mystery Book Boxes and other sealed, time-sensitive products cannot be returned once opened.

We always encourage you to reach out to us first — we’ll do our best to make sure your experience stays magical. 🌙

🌟 Payments & Customs

What payment methods do you accept?
All major cards and secure checkout methods available through our shop platform.

Will I need to pay customs?
For orders outside Lithuania/EU, customs or import fees may apply. These are the responsibility of the recipient.

✨ All prices are final — simple and clear, with no extra VAT (not applicable under Lithuanian VAT Law, Article 21).

🌟 Issues & Support

My package hasn’t arrived — what should I do?
If your package feels lost in the night sky, reach out to us and we’ll do our best to guide it back to you. 🌌

How can I contact you?
You can always write to us through our Contact page — we love hearing from you.

🌟 Do I need to add gift packaging

Every order arrives beautifully wrapped as part of the Lunar Crates experience. Gift Packaging is an optional add-on if you’d like your order wrapped extra special, ready to be given directly as a present.

✨ Thank you for letting us be part of your night sky. If you ever need us, just send a message — we’re never far away. ⭐